Privacy Policy

1. Information We Collect

We collect the following types of personal data:

• Contact information, including your name, email address, site key, and phone number
• Account information, including your username and password
• Payment information for M-Pesa and bank transactions
• Meter readings and water usage data
• Usage information, including information about how you use our products and services. We also track your history and note which pages you most visit to allow for better analytics
• Technical information, including your IP address, location, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform
• QuickBooks integration data (when authorized)

2. How We Use Your Information

We may use your personal data for the following purposes:

• To provide you with the products and services you request from us
• To process water meter transactions and generate prepaid tokens
• To communicate with you about your account, including responding to your inquiries and providing customer support
• To sync financial data with QuickBooks (when authorized)
• To send transaction notifications via SMS and email
• To improve our products and services, including by analyzing usage data and conducting research
• To send you marketing communications about our products and services that we think may be of interest to you
• To comply with legal obligations or resolve disputes of the country

3. Disclosure of Your Information

We may share your personal data with the following categories of third parties:

• Service providers, including hosting providers, payment processors, SMS service providers, and email service providers
• QuickBooks Online for accounting integration (when authorized)
• M-Pesa and banking partners for payment processing
• Water meter token providers and external APIs
• Analytics and search engine providers, who assist us in improving and optimizing our website and products
• Marketing partners, who help us promote our products and services
• Legal authorities, regulators, or other government officials, where we are legally required to do so

4. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, or destruction. This includes encryption, secure authentication, regular security audits, and secure API integrations with banking and payment systems.

5. Your Rights

You have the following rights with respect to your personal data:

• The right to access and receive a copy of your personal data that we hold. You can download your data on the profile page
• The right to request that we correct any inaccurate or incomplete personal data we hold about you. Whenever you need to change your email address, you can always reach out to idayliff@dayliff.com
• The right to request that we erase your personal data
• The right to object to or restrict our processing of your personal data
• The right to data portability, or to receive a copy of your personal data in a structured, machine-readable format
• The right to revoke QuickBooks integration at any time from your dashboard
• The right to opt-out of non-essential communications

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction data is retained for accounting and regulatory purposes. You can request data deletion at any time, subject to legal requirements.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at: idayliff@dayliff.com